***Note: Green waste collections are suspended between Monday 21st December and Friday 15th January. This means that there will be a 6 week gap between your collections. For details of your next collection please click here.
Details of disruptions to collections will be posted on the Recycling and waste collections during the Coronavirus outbreak page. Please check this page before reporting a missed collection.
If we’ve missed your collection - household waste, recycling, food waste or clinical waste - please let us know as soon as possible and we will collect it over the course of the next two working days.
Before you report a missed collection please wait until 5pm because the collection crew may still be out working.
Also check that:
- your containers were out on the right day
- your containers were out by 7am
- your containers were out in the correct place
- the correct waste was in the containers
Start the journey
More info about the journey
After completing the form your container will be collected within 72 hours.
By calling 01395 571515 or emailing firstname.lastname@example.org